Job Description
Accounts Receivable Specialist
Remote Work
|Experience: 4 to 6 years
As the primary accounting team member responsible for Accounts Receivable (AR), this role requires a deep understanding of various AR channels across different aspects of the business. The ideal candidate must demonstrate strong attention to detail, excellent communication skills, and a high level of professionalism when interacting with customers via email and phone. All AR activities must be meticulously documented in the system, with strict adherence to compliance regulations, including those related to the alcohol industry.
Key Responsibilities
- Payment Processing & Application
- Accurately apply payments received to the correct customer and partner accounts in NetSuite ERP.
- Process electronic payments and checks received through the bank’s lockbox service.
- Reconciliation & Documentation
- Reconcile check deposits and ensure accurate recording in the ERP system.
- Maintain detailed records of all AR transactions and interactions.
- Customer Inquiries & Account Resolution
- Manage the AR inbox, responding to various customer inquiries.
- Address requests for invoice copies, account reconciliations, and other billing-related concerns.
- Ensure prompt and professional resolution of customer issues.
- Payment Processing Support
- Assist customers by processing payments on their behalf when required.
- Compliance & Reporting
- Maintain adherence to industry-specific compliance requirements, including alcohol compliance regulations.
- Ensure all AR interactions and transactions are logged accurately in the system.
Key Skills & Qualifications
- Strong Excel skills (Pivot Tables, VLOOKUP, etc.) for reporting and reconciliation.
- Excellent written and verbal communication for effective customer interactions.
- Ability to manage high-volume transactions with accuracy.
- Strong problem-solving skills and attention to detail.
- Prior experience in regulated industries (e.g., alcohol, finance) is a plus.
This role demands a proactive, customer-focused approach with the ability to navigate complex AR processes while ensuring compliance and accuracy.
