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Envision a realm where your company’s business software not only comprehends your critical needs but also furnishes proactive, real-time insights and automates tasks. SAP aims to usher in this intelligent era with Joule, its AI copilot.

Joule transforms business technology, enhancing connectivity among existing SAP applications to save significant time and effort for your team. Elevating user productivity and fostering superior business outcomes across teams, Joule leverages AI-driven insights to revolutionize technology, streamline operations, and enrich the overall customer experience.

Released in September of this year, this novel AI tool reshapes our interactions with SAP’s systems and applications. Engineered with a focus on simplification and task optimization through diverse touchpoints, Joule delivers intelligent insights, personalized outcomes, and an individualized SAP experience.

As generative AI progresses beyond its initial buzz, SAP it seems is committed to ensuring a measurable return on investment with Joule. The tool empowers users with greater control over the decision-making process, prioritizing data privacy and quality for enhanced user safety.

Named in homage to the 19th-century English brewer, physicist, and mathematician James Prescott, Joule allows users to communicate with it in their native languages and through chat interfaces.

With nearly 300 million enterprise users globally engaging regularly with SAP’s cloud solutions, Joule possesses the potential to redefine how businesses operate and the individuals steering them.



Distinctive Features of Joule

The co-pilot functionality is seamlessly integrated into various SAP applications, spanning HR, finance, supply chain, procurement, and customer experience. Additionally, it is ingrained within the SAP Business Technology Platform (BTP), serving as the foundational support for SAP applications, covering aspects such as data management, analytics, AI, application development, automation, and integration.

Joule presents considerable benefits to SAP users, given its purposeful alignment with SAP S/4HANA and SAP BTP applications. A crucial aspect of Joule’s design involves a deep understanding of the system landscape and the diverse global user base it caters to.

The extensive data pool fueling Joule comprises analyzed, anonymized, and secure data sourced from 28,000 global SAP customers, encompassing a user base of 300 million SAP users. The collaborative efforts between SAP and tech industry leaders like IBM, Google, and Microsoft have been instrumental in the development of Joule technology.

With the global SAP user community contributing essential information that feeds into Joule, the AI tool is anticipated to evolve and improve continuously. Looking ahead, Joule holds the potential to redefine the entire ERP landscape, emerging as the standard for all SAP products and applications.

Upon full integration into SAP’s cloud enterprise portfolio, Joule is poised to provide proactive and contextual insights drawn from a wide array of SAP solutions and third-party sources. By efficiently sorting and contextualizing data from diverse systems, Joule expedites task execution, enabling individuals to accomplish work faster and drive superior business outcomes in a secure and compliant manner.

Gemini Consulting & Services, as a global partner, extends deployment and support services for all leading SAP solutions. Contact us to discover how Joule can revolutionize your business and enhance productivity.

  1. Proactive and Contextualized Insights

Joule excels in generating proactive insights, such as predictive maintenance recommendations, employee engagement surveys, and fleet management optimization, without the need for manual requests. This capability empowers companies to make more informed decisions, optimize critical operations, and enhance performance in both systems and employee teams.

  1. Enhancing Customer Experience

Offering personalized AI assistance to customers, Joule enables natural and comfortable interactions with SAP business systems. Its natural language capabilities facilitate conversational AI, making it easier for customers to engage with the system. This ensures efficient and accurate communication across teams and systems, fostering more natural interactions between humans and computers.

  1. Streamlining Supply Chain, Procurement & Finance

Joule optimizes operations in supply chain, procurement, and finance by providing AI-driven insights. It identifies areas of inefficiency, suggests improvements, and offers real-time data for more informed decision-making. These insights help manufacturers assess sales performance, pinpoint low-performing areas in the supply chain, and propose potential solutions for review.

  1. Conversational AI

The conversational AI capabilities of Joule simplify user interactions with SAP business systems. By allowing computers to comprehend and respond to natural human syntax and dialect, it enables more natural and intuitive interactions, including voice commands and gestures.

  1. Improving Diversity and Inclusion

Utilizing generative AI capabilities, Joule creates job descriptions free of prejudicial language, contributing to a more diverse and inclusive workplace. By formulating unbiased job descriptions, Joule fosters an atmosphere where all candidates and employees are respected, ultimately reducing employee turnover in the long run.

  1. Promoting Green Energy and Cloud Migration

SAP’s commitment to green energy initiatives and cloud migration is enhanced by Joule. Investing in renewable energy sources, energy efficiency, and carbon offsetting, SAP aims to decrease its carbon footprint through cloud migration, which reduces the demand for physical infrastructure and optimizes resource utilization.

  1. Ensuring Data Privacy and Security

Joule implements a robust set of encryption, authentication, and authorization protocols to guarantee data privacy and security. Users have control over data access, enabling them to monitor and audit individual data usage while managing user authentication requirements within a unified solution.