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Integration of Enterprise Resource Planning (ERP) software for e-governance can help public sector organizations manage their services better and make them easily accessible to the citizens. It will also bring agility and efficiency into the various processes of public sector units, thereby, making them respond to expected and unexpected challenges better.

The world is increasingly getting digital after the COVID-19 global pandemic. From commerce, personal entertainment to offices, digital technologies have transformed the way we work and live. As businesses digitally transform with new technologies, public sector organizations are modernizing their IT environment to better respond to the new challenges.

Public organizations, across the globe, are implementing ERP software for various reasons, of which citizen support and convenience is the primary one. Realizing the transformative impact of ERP in governance, many countries have been quick in implementing ERP software. It can help public sector organizations to provide a range of services at a larger scale and on tight budgets. ERP can also help governments empower citizens and encourage their participation.

We, at Gemini Consulting & Services, help public sector organizations to optimize and transform their processes by helping them modernize their systems. Our team has experience in helping public institutions build a modern governance framework that drives services and citizen satisfaction. To know more about our e-governance services, click here.

Public Sector Benefits from ERP

ERP can help public sector organizations in various ways.

Service Delivery: Public sector organizations provide thousands of services like voter registration, vehicle registration, business registration, land registration etc., to their citizens. ERP can be leveraged to make these services easier and faster to be availed. And many public sector organizations have already digitalized many of their services and are realizing the benefits of faster delivery, cost efficiency and citizen satisfaction.

Process Optimization: Public sector organizations’ processes are generally very complex, time-consuming, and involve multiple stakeholders. Optimizing the internal processes of any public sector organization offer the most potential for efficiency gains. Public sector organizations and agencies can unload a lot of their weight by leveraging ERPs and make themselves leaner and agile. Citizens expect their public sector organizations to work faster. Complex and multi-layered processes are a huge impediment to quick response which are negated through the use of ERPs and IT interventions.

Insights & Forecasts: One of the biggest benefits of ERP software for public sector organizations is that every activity through ERP can be logged, monitored and tracked. The resultant data and insights derived can be further used for more appropriate decision making. Today, we have Artificial Intelligence (AI) and Machine Learning (ML) that can process huge volumes of data in real-time and deliver actionable insights. Public sector organizations can build data capabilities leveraging these technologies to make accurate forecasting and then make reliable decisions driven by data.

Collaboration & Coordination: Any public sector organization is distributed across geographies, departments, and hierarchies. Governance is a collaborative effort between different parts of the public sector organizations. Most public projects require collaboration across various departments of state or central governments. ERP implementation can help public sector organizations to build a robust collaboration platform featuring seamless data and information flow across the public sector organization’s structure.

Citizen Engagement & Empowerment: Citizen engagement is key to the success of any governance. Over the years, the gap between the public sector organizations and citizens has widened. Integration of ERP for e-governance can help public sector organizations bridge the gap, involve in a constant engagement cycle with their citizens and build feedback-driven delivery models. The key to increasing citizen participation and engagement is to regularly interact with people as per their digital preferences. Today a public sector organization has multiple channels to engage with its citizens, including social media, mobile apps, SMS, and 24/7 citizen support centers. An ERP can be the central repository to manage the engagement as well as analyze it to better understand the needs of the people.

ERP implementation in public sector organizations has huge potential to disrupt the way public sector organizations work and deliver their services to their citizens. It is also rewarding for citizens and public sector organizations’ workers and employees. The first step to implementing ERP in governance is to create a comprehensive action plan comprising of specific areas and goals. The next step is to find an experienced ERP implementation partner with deep authority in ERPs, e-governance, and wide experience working with public sector organizations. Gemini fulfils these criteria due to its exhaustive experience in both ERPs and e-Governance project implementations and support.