Recognizing the significant impact that employee experiences have on various business outcomes, it is crucial to emphasize that an engaging Employee Experience (EX) aligns with a company’s strategic objectives, goals, and priorities. Employee needs and journeys often involve numerous systems and applications, and in today’s hybrid work culture, secure access and flexibility are paramount aspects of the employee experience.
Managing and supporting the workforce effectively not only addresses HR-related challenges but also fosters improved employee engagement and enables self-service capabilities. Recent research conducted by Statista highlights that 44% of respondents indicated their organizations’ employees are seeking more digital alternatives.
The HR function has evolved into a strategic cornerstone of businesses, with increased investments from business leaders aimed at transforming this department. This transformation is particularly vital for service-oriented companies, as providing employees with a superior service experience positively influences overall outcomes.
Employee workflows encompass interconnected cross-functional processes that empower team members to determine how they work and collaborate effectively. Leveraging workflow automation tools and related technologies, businesses can digitize these employee workflows, eliminating tedious tasks, reducing costs, and refocusing on essential processes, thereby enhancing employees’ overall work-life balance.
ServiceNow, a cloud-based platform, offers a comprehensive suite of products and services equipped with automation capabilities that enable organizations to streamline operations, automate routine tasks, and enhance overall operational efficiency. The ServiceNow Employee Workflows solution encompasses various modules, including HR Service Delivery, Workplace Service Delivery, Legal Service Delivery, Procurement Service Delivery, and the Safe Workplace Suite.
This suite empowers employees to seek answers to their inquiries and request necessary services through a unified and user-friendly service experience. ServiceNow HR Service Delivery centralizes HR workflows across different departments within an organization. ServiceNow’s HR Service Delivery (HRSD) creates a clear path for modern HR processes, fostering deeper strategic partnerships and boosting employee morale, ultimately driving accelerated growth. HR teams benefit from simplified decision-making and can deliver consistent experiences to employees.
ServiceNow HRSD features customizable workflow elements that can be tailored to meet specific requirements and internal policies. Organizations can design personalized onboarding programs with customized tasks and checklists. ServiceNow HRSD serves three key groups: HR staff, employees, and project-based resources.
By facilitating cross-functional collaboration and prioritizing Employee Experience (EX), the ServiceNow platform bridges gaps between various applications and disparate business services through its HR Service Delivery module. To optimize your workflow experience, partner with Gemini Consulting & Services. Contact us to explore whether ServiceNow HRSD is suitable for your business.
Comprehensive HR Service Portal: HR Service Delivery offers an all-in-one employee portal that encompasses all essential HR services. Employees can effortlessly submit requests and inquiries through a single virtual contact point, supported by robust case and knowledge management capabilities. The platform’s user-friendly onboarding and migration features guide users systematically through the entire employee journey.
Efficient HR Service Management: HRSD efficiently outlines, administers, and tracks HR department services, transforming it into an employee-centric system. It provides a centralized portal that simplifies access to predefined services, including benefits and employee-related information.
End-to-End Employee Lifecycle Management: HRSD’s employee onboarding covers the entire employee lifecycle, starting from the onboarding process. It enriches employee experiences across various platforms, including web and mobile.
Streamlined Onboarding and Transitioning: HRSD expedites the onboarding and transitioning of employees, ensuring a quick start. Tasks such as configuring corporate email, granting access to employee portals, and managing security clearances, which are frequently repeated, are automated with ServiceNow Enterprise Onboarding and Transitions. This automation enhances enterprise-wide productivity by handling employee onboarding, relocations, leaves, off-boarding, and more.
Efficient Employee Document Management: HRSD simplifies the management of a large volume of employee documents. It handles documents related to payroll, internal system access, and employee benefits, reducing the resource-intensive nature of this task. Executives can use this module to manage document access independently, establish retention policies for different document types, and apply legal holds as needed. Bulk document uploads from third-party cloud applications are also supported.
Automation of HR Processes with Case and Knowledge Management: HRSD automates standard HR processes between employees and HR resources. ServiceNow Case and Knowledge Management eliminates redundant tasks and simplifies HR’s response to employee requests. Service Catalog features enhance employee service experience workflows, expediting service delivery and reducing operational costs. The application includes a built-in knowledge hub that serves as an information repository for expense policies, travel guidelines, and benefits, enabling employees to easily access the content they need. This leads to improved HR service quality, empowering executives to make informed decisions based on employee request reports categorized by type and volume.
Transparency and Centralized Resource Access: HRSD offers end-to-end visibility to all stakeholders. Employers can track employee performance through reports and dashboards on a dedicated dashboard, which also displays employee return on investment (ROI). Likewise, employees can access their task assignments and deadlines, ensuring transparency and accountability throughout the organization.
